While you’re enjoying Shopping #TheChefWorksDifference, please be guided with the following Terms and Conditions:

LEAD TIME NOTE:

Business Days do not include WEEKENDS & HOLIDAYS IN HK/US/PH.

IMPORTANT REMINDER(S):

ALL ORDERS ARE CONSIDERED FINAL & NON-REFUNDABLE UPON CLIENT’S FINAL CONFIRMATION, APPROVED PO & PAYMENT/DOWNPAYMENT. *UNIT PRICE/Item is VAT EXCLUSIVE, SUBJECT TO 12% VAT UPON ISSUING SALES INVOICE AND COLLECTION RECEIPT. Please provide the following pertinent details:

1. REGISTERED COMPANY NAME with BIR2303

2. REGISTERED TIN#

3. REGISTERED BUSINESS ADDRESS

4. Authorized Contact Person, Title/Position, & Mobile#

ORDER GUIDE:

  1. Items with embroidery, alterations, worn, damaged are NOT refundable or exchangeable. All garments have washing instructions on the inside label, please adhere to. If any complaint (s) occur, we will adhere to QUALITY CONTROL procedures, kindly cooperate with full information on laundry treatment details for our Laboratory’s QUALITY ASSESSMENT.
  2. Quotation is valid for 15 days upon receiving. Please email back with a SIGNED COPY for FINAL CONFIRMATION to initiate the order.
  3. IN-STOCK Items are readily available for shipping within Manila ETA 1-2 business days, PROVINCIAL ETA 3-5 business days, upon FINAL CONFIRMATION by FULL PAYMENT.
  4. PRE-ORDERS & IN-STOCK Orders equally require FULL PAYMENT to process the order.
  5. Items NOT In-Stock are for PRE-ORDERS:
    1. REGULAR PICK-UP/DELIVERY. ITEMS ONLY: *ETA 15-20 business days. Pandemic situation extends it to 20-30 business days.
    2. REGULAR PICK-UP/DELIVERY. ITEMS with Embroidery: additional 5-7 business days. Pandemic situation extends it to 7-10 business days.
    3. RUSH PROCESSING FEE FOR EXPRESS PICK-UP/DELIVERY. Additional Upcharge(s) start at php500/Item for basic items. ITEMS ONLY: *ETA 10-15 business days. Pandemic situation extends it to 15-20 business days.
    4. RUSH PROCESSING FOR EXPRESS PICK-UP/DELIVERY. ITEMS with Embroidery: additional 5-7 business days. Pandemic situation extends it to 7-10 business days.
    5. RUSH PROCESSING FEE FOR EXPRESS PICK-UP/DELIVERY. Additional UPCHARGE php600/Item for Shoes/CLOGS or any other heavier products like knives and the like etc., we shall inform you for accuracy per item order final confirmation prior to payment.
    6. PRE-ORDERS will be processed urgently upon approved written ORDER CONFIRMATION OR FULL PAYMENT/DOWNPAYMENT.
    7. *PRE-ORDER LEAD TIME ON OUR ETA (ESTIMATED TIME OF ARRIVAL) is processed from our main warehouse in USA & HK.
    8. PRE-ORDER Disclaimer: Note that *ETA may be delayed due to that all item(s) or package(s) are strictly subject to BUREAU OF CUSTOMERS CLEARANCE PROCESSING (5-7 business days, Pandemic situation extends it to 10-15 business days.) for the best interest of our national security.
  6. Corporate (min. 50pcs above): 50% Down Payment upon confirmation, 50% Full Payment upon receiving.
  7. REGULAR ORDER processing will take *15-20 business/working days (not including weekends/holidays in PH, USA, & HK ) upon receiving the full/down payment except if IN-STOCK. Pandemic situation extends it to 20-30 business days.
  8. EMBROIDERY: REGULAR Orders with embroidery processing will take an additional 5-7 working days or more (Pandemic situation extends it to 7-10 business days), depending on the quantity, upon receiving the down payment.  RUSH JOB ORDER CHARGE of php150/item for EMBROIDERY LEAD TIME of less than 5-7 business days upon confirmation. Pandemic situation extends it to 7-10 business days.
  9. RUSH PROCESSING FEE FOR EXPRESS PICK-UP/DELIVERY – php300/item applies for orders requesting earlier arrival time than the approximate lead time stated above. FOR SHOES & OTHER HEAVIER PRODUCTS: RUSH Express Fee Php600/Item
  10. RUSH PROCESSING EXPRESS FEE ON EMBROIDERY. Additional charge(s) of php150/item for EMBROIDERY LEAD TIME of 3-5 business days upon client’s FINAL EMBROIDERY CONFIRMATION.
  11. Please see attached Chef Works Size Chart. Up-Size charge of php250/1XL applies for both coats and pants and any other item that has 1XL and above.
  12. Chef Works Philippines reserves the right to change the pricing without prior notice. Pricing usually changes on a monthly basis, otherwise, please refer to the updated pricelist via email (upon request).
  13. Please email to chefworksph@gmail.com all deposit slip(s) as a proof of payment to start processing and completing your orders (pick-up or delivery).

ORDER FULFILLMENT PROCESSING

NOTE: Pandemic situation extends lead time of order processing to 20-30 business days (not including weekends & Holidays) upon payment confirmation.

  1. Delivery ETA for IN-STOCK ITEMS are 2-3 business days;
  2. Items NOT In-Stock are for PRE-ORDERS, *ETA 15-20 business days, Items with Embroidery requires an additional 5-7 business days to process the order.
  3. PRE-ORDERS will be processed upon FULL PAYMENT ORDER CONFIRMATION.
  4. Standard Payment is FULL for Retail; 50% for wholesale (50 pcs. above), balance is due on or before pick-up/ delivery.
  5. Items for IN-STORE PICK-UP are acknowledged by a RECEIVING REPORT/ACKNOWLEDGEMENT RECEIPT. Kindly check the item(s) carefully upon pick-up. Once the item(s) acknowledged as received left the Chef Works Showroom, the sole responsibility of the item(s) received are under the customer. Chef Works Philippines shall not be responsible for any loss(es) or damage(s) of the item(s) picked-up, unless the damage is due to a manufacturer’s concern.
  6. Shipping & Handling fees apply. Orders within/outside Metro Manila will be delivered via courier at the cost of the Client. Next Day delivery (1-2 business days) for Metro Manila, 2-3 business days deliver for Provincial areas.
  7. Please REVIEW your final order quotation or invoice before sending payment. All orders are considered FINAL AND APPROVED UPON PAYMENT AND APPROVED PO without prior notice or correction from Client. NO CHANGES CAN BE DONE UPON FINAL CONFIRMATION.
  8. Payment Method: Cash, Check, Bank Transfer, Wire Transfer, Paypal (6% PayPal Charges apply.).
  9. Please make all payments (CHECK // BANK DIRECT DEPOSIT // WIRE TRANSFER) to: DONNA SHERYL CHUA.
  10. Please send PAYMENT CONFIRMATION (deposit slip) to chefworksph@gmail.com to start processing your order.
  11. FINAL DELIVERY upon FULL PAYMENT, Client will be informed when the order is ready for pickup/delivery.
  12. If you have any question or concerns, contact +639175226009, chefworksph@gmail.com.

OUR RETURN/EXCHANGE POLICY

No returns/exchange will be accepted after 15 days from the time the order is received. Item(s) returned are eligible for the same item code or design(s) exchange but not refundable. Any item to be exchanged for size XL and above is subject for additional fee which will be communicated to you. Any excess of payment resulting from the exchange is not refundable but valid for a CREDIT NOTE to be able to use for future orders. Orders are not refundable due to CHANGE OF MIND or simply because a customer finds a cheaper alternative.

The customers are accountable to any shipping charges of the return/exchange process, if the return is not caused by any negligence by manufacturer. The shipping charges are depending upon the choice of the courier of the customer. All Returns/Exchanges must include the original packaging and tagging (bags and labels, etc.) in RESALABLE condition. We will not accept the return of any item which shows signs of use or wear, including but not limited to:

  1. Alterations
  2. Laundering
  3. Odors, including smoke
  4. Pet hair
  5. Stains or other markings

Items with embroidery, alterations, worn, damaged, discontinued or special orders are not refundable/exchangeable. All garments have washing instructions on the inside label, please adhere to. IF IN CASE YOU HAD THROWN AWAY THE PLASTIC AND LABELS,  it is possible to still have your items returned/exchanged, just as long as the items are in the following conditions:

  1. item tags, not crumpled in any manner
  2. new, unused
  3. not soiled in any manner
We practice FAIR TRADE



Is “No Return, No Exchange” allowed?

  1. No, it is not allowed. The prohibition on the “No Return, No Exchange” policy is enforced so that consumers may exercise their right to 3Rs – repair, replacement, and refund in case the product purchased has imperfection or defect pursuant to the Consumer Act of the Philippines (R.A. 7394).

However, the said policy does not apply under the following situations, if the product purchased has no imperfection or defect, or if not expired or fake, the store may opt not to replace or refund:

  1. When the defects of the goods are due to the mishandling of the buyer
  2. In cases of “as-is-where-is” transactions
  3. If the consumer had a change of mind
  4. The sale of second-hand articles

CLAIMING OF CHEF WORKS PH GIFT CERTIFICATE (GC) & VIP DISCOUNT CARD (VDC)

Certificates are valid for only one (1) use of GIFT CERTIFICATE  per one (1) customer. It cannot be used in conjunction with any other discount privilege(s) or programs.

The CHEF WORKS GC &  VDC are only applicable for Chef Works products. It’s not applicable for Non-Chef Works products. & services.

Do not hesitate to please contact CHEF WORKS TEAM:

+639175226009, +639690927233

chefworksph@gmail.com

IMPORTANT DOWNLOADS (Click it for Automatic Download)

Chef Works Chart Size Chef Works Embroidery Confirmation Form